You can track your order directly through our website by clicking here

Be sure to have your tracking number ready! (Please note, that it may take 1-3 days for orders to be shipped out)

On average, it’ll take 7-14 days for orders to arrive, depending on your location. 

Please allow 1-3 days for us to make your order and send it out.

(Note: It may take slightly longer than 1-3 days during the Holiday Season, as demand is higher)

Check your spam folder! If it’s not there, it’s possible you entered your email wrong or only used your phone number for your order. 

If you still can’t seem to find it, please send us an email at support@bijouher.com and we’ll get it figured out!

As long as your order hasn’t shipped, we can change it for you. Please send us an email (support@bijouher.com) or submit a contact form below this FAQ.

Yes! If your order hasn’t already been handmade, we can get that changed for you. Please contact us via email (support@bijouher.com) or submit a contact form below.